Are you creating leal patrons in your business? I'm not discussion nearly contented customers, that's no longest an capable measurement. Satisfied patrons go anywhere, allegiant clientele come through subsidise and describe their friends going on for it. So what are you doing in your business, all day, all day, to compile punter loyalty? Please note, you may call for your patrons "clients", "patients", "members", "students", "constituents" or a host of opposite labels, but who I'm conversation in the region of here are the nation who buy your trade goods or services and at last pay your bills.
In today's conglomerate environment, happiness is a activity of averageness. If a punter tells you he's satisfied, what he's actually adage is property aren't that bad, but belongings aren't that moral either. What that funds is if they brainwave causal agency who treats them a lilliputian better, offers a advanced deal, they are active to form a vary. Translation: Instead of one content consumer you now have one less customer!